═══════════════════════════════════════════════════════════════════ MARKET MAESTROO PRIVATE LIMITED SEBI Registered Research Analyst | Reg. No: INH000021757 Principal Officer: Kritika Yadav ═══════════════════════════════════════════════════════════════════ GRIEVANCE REDRESSAL POLICY ─────────────────────────────────────────────────────────────────── GRIEVANCE REDRESSAL MECHANISM Client's queries/complaints include any communication that expresses dissatisfaction in respect of the conduct or any act of omission or commission or deficiency of service and in the nature of seeking a remedial action. The following are NOT considered as grievances: i. Complaints that are incomplete or not specific in nature ii. Communications in the nature of offering suggestions iii. Communications seeking guidance or general explanation ─────────────────────────────────────────────────────────────────── OBJECTIVE The purpose of this Policy is to set forth the policies and procedures to be followed in receiving, handling and responding to any grievance in respect of services offered by Market Maestroo Private Limited. Our objectives for handling customer grievances: - To provide fair and equal treatment to all clients without bias at all times - To ensure that all issues raised by clients are dealt with courtesy and resolved within stipulated timelines - To develop an adequate and timely organizational framework to promptly address and resolve customer grievances fairly and equitably - To provide enhanced level of satisfaction to clients - To provide easy accessibility to clients for immediate grievance redressal ─────────────────────────────────────────────────────────────────── RAISING GRIEVANCES AND COMPLAINTS STEP 1: Email Your Grievance Market Maestroo Private Limited has adequate procedure for expeditious grievance redressal. Clients should email their grievance to: Primary Contact: support@marketmaestroo.com Timeline: We will address your grievance within 15 working days of receipt STEP 2: Escalation to Compliance Officer If grievances have not been addressed satisfactorily, clients can escalate complaints to: Email: compliance@marketmaestroo.com Compliance Officer: [Name] Timeline: Response within 7 working days STEP 3: SEBI SCORES Portal If you are not satisfied with the response from Market Maestroo Private Limited, you can lodge a complaint on SEBI's centralized complaint redressal system: SCORES Portal: https://scores.sebi.gov.in SEBI Helpline: 1800-22-7575 STEP 4: Online Dispute Resolution (ODR) You may also consider Online Dispute Resolution through: Smart ODR Portal: https://smartodr.in/login STEP 5: Arbitration Any dispute between Market Maestroo Private Limited and its client may be resolved through arbitration or through Ombudsman authorized or appointed for the purpose by any regulatory authority, as applicable. ──────────────────────────────────────────────────────────────────────── GRIEVANCE RESOLUTION TIMELINE - Acknowledgment: Within 48-72 business hours of receiving complaint - Resolution: Within 15 working days from date of receipt - Escalation: If unresolved, automatic escalation to Compliance Officer - Final Response: Within 30 days from date of first complaint ─────────────────────────────────────────────────────────────────── CONTACT INFORMATION Market Maestroo Private Limited Registered Office: [Your Complete Address] Email: support@marketmaestroo.com | compliance@marketmaestroo.com Phone: [+91-9319745997] Website: marketmaestroo.com ═══════════════════════════════════════════════════════════════════ Last Updated: 21 October 2025 ═══════════════════════════════════════════════════════════════════